Cancellation & Refunds Policy

This policy explains cancellation and refund rules applicable to digital subscriptions, mock tests, downloadable resources, and other online educational services offered by JWB TECH-MASTER.

1. Nature of Products

Our offerings are primarily digital goods and services. Access is enabled instantly or within a short activation timeline after successful payment verification.

2. General Non-Refundability

• Once a digital product/subscription is activated, delivered, streamed, or accessed, it is treated as consumed and is non-cancellable and non-refundable.
• This includes, without limitation, test series, premium course modules, recorded classes, downloadable files, and question banks.

3. Limited Cases Where Refund May Be Considered

Refunds may be considered only in exceptional and verifiable situations such as:

• Duplicate payment for the same order due to a technical issue.
• Payment debited but no order generated and no access delivered.
• Unauthorized transaction confirmed after internal and gateway-level review.

In such cases, JWB TECH-MASTER may process full or partial refunds at its sole discretion after due validation.

4. Non-Eligible Scenarios

• Change of mind after purchase.
• Inability to use services due to device, internet, or software limitations at user end.
• Failure to attempt exams or consume content during validity period.
• Dissatisfaction based on personal expectations not explicitly promised.

5. Cancellation Rules

As digital access is provisioned immediately, order cancellation is generally unavailable once payment is successful and entitlement is created.

6. Refund Request Process

• Send your request within 7 days of transaction date to support@jwbtechmaster.com.
• Include registered email, phone number, order ID, transaction reference, and issue details.
• Additional KYC/identity verification may be requested for fraud-control purposes.

7. Processing Timeline

Approved refunds are generally initiated within 7-14 business days. Final credit timelines depend on your bank, card issuer, UPI provider, or payment gateway.

8. Chargeback and Dispute Handling

Users are encouraged to contact support before raising a chargeback. Fraudulent or abusive chargebacks may result in suspension of account access and legal escalation where appropriate.

9. Policy Updates

JWB TECH-MASTER reserves the right to update this policy to align with legal, operational, and payment compliance requirements.